If you were charged for damage after your Vidle Housing stay and believe the charge was made in error, we’re here to help resolve the issue fairly.
Step 1: Review the Notification
You should have received an email or dashboard message outlining the charge, including a description and photos from the host if provided.
Step 2: Submit Your Dispute
Simply reply to the damage notification or contact our support team to let us know you’d like to dispute the charge. We’ll then send you a short form to complete. Once you’ve submitted the form, we’ll review the documentation from both you and the host and move forward from there. Please note that we may contact you for additional information or clarification if needed during the review process.
Step 3: Investigation & Follow-up
We’ll review your response, the host’s report, and any supporting materials. If necessary, we’ll facilitate mediation per our Damage Dispute Policy.
We aim to resolve all cases within 5–7 business days and will keep you updated throughout the process.
Email: support@vidlesupport.com.