If you were charged for damage after your Vidle Housing stay and believe the charge was made in error, we’re here to help resolve the issue fairly.
Here’s how to proceed:
✅ Step 1: Review the Notification
You should have received an email or dashboard message outlining the charge, including a description and photos from the host if provided.
📸 Step 2: Submit Your Dispute
Reply to the damage notification or contact support with:
Your version of what occurred
Any photos or documentation that support your case
Clarification if you believe the damage was pre-existing or not caused during your stay
📝 Step 3: Investigation & Follow-up
We’ll review your response, the host’s report, and any supporting materials. If necessary, we’ll facilitate mediation per our Damage Dispute Policy.
We aim to resolve all cases within 5–7 business days and will update you as we go. CustomerSupport@VidleHousing.com