If your Vidle Housing host account has been flagged or suspended, don’t worry — we’re here to help clarify and resolve the issue as quickly as possible.
Why This Might Happen:
Guest complaint or negative experience
Policy or safety violation (intentional or unintentional)
Sharing or attempting to move communication off-platform
Personal contact information included in your listing (phone number, email, links, etc.)
What to Expect:
If personal contact information is found in your listing:
You will have 72 hours to remove the information.
If it is not removed within that timeframe, your listing will be moved to draft status, meaning it will no longer be visible to travelers.
Once the updates are made, you can reactivate your listing.
Your listing may remain flagged and monitored to ensure the information is not re-added.
If contact information is shared in messaging:
A warning will be issued for the first occurrence.
Continued attempts to move communication or bookings off-platform will result in account suspension.
Vidle Housing will require a call with a member of our management team to review our Terms & Conditions and expectations moving forward.
Once the call is completed and expectations are clearly understood, the suspension will be lifted.
A second suspension may result in permanent removal from the platform.
What You Can Do Now:
Review your listing(s) to ensure compliance with Vidle’s community guidelines.
Keep all communication and bookings within the Vidle Housing platform.
Respond to any guest or platform concerns calmly and constructively.
Share any relevant context or screenshots that may help clarify the situation.
If prompted, provide your availability so we can schedule a call and work toward resolving your account status.
Our goal is to resolve all suspensions fairly and transparently. We value our hosts and want you to succeed on the platform. Once everything is reviewed and resolved, you’ll be notified right away regarding your account status.
For additional questions, please contact support@vidlesupport.com.