Host Help Center
Everything you need to successfully list, manage, and maintain your property on Vidle Housing, from getting started and managing reservations to payments, traveler concerns, and post-stay support.
62 articles
Host General FAQs
This folder contains answers to the most common questions from Vidle Housing hosts. From account setup and listing requirements to booking policies and payout timelines, these articles are designed to provide quick, helpful guidance for a smooth hosting experience.
- Vidle Housing Refund PolicyVidle Housing's refund policy is designed to be fair to both travelers and hosts. Refund eligibility depends on when the reservation is canceled and the circumstances surrounding the reservation.
- Vidle Housing Cancellation PolicyVidle Housing's cancellation policy is designed to be fair to both travelers and hosts while providing flexibility whenever possible. Before booking or canceling a reservation, please review the cancellation terms…
- Hosting Requirements, LLCs & Managing Properties RemotelyWhether you manage one property or a larger portfolio, it's important to understand your responsibilities as a host. This guide covers general legal and local requirements, operating through an LLC,…
- How to Update Your Password & Account SecurityKeeping your Vidle Housing account secure is important. You can update or reset your password, verify your phone number, and enable two-factor authentication for an additional layer of protection.
- How to Report a Website Error or Technical IssueIf you experience a website error or technical issue while using Vidle Housing, our Support Team is available 24/7 to help troubleshoot the problem and determine the next steps.
- What Is Vidle Housing? How It Works for HostsVidle Housing is a mid-term housing platform created specifically to connect property hosts with traveling healthcare professionals looking for furnished housing during their assignments.
Getting Started as a Host
Learn how to create your host account, navigate your dashboard, publish your first listing, and get started on Vidle Housing.
- How to Sign Up and Get Started as a Host on Vidle HousingWelcome to Vidle Housing — we’re excited to have you join our community of trusted hosts!
- Host Verification: How to Verify Your IdentityTo help keep Vidle Housing safe and trustworthy for both hosts and travelers, all hosts are required to complete identity verification.
- How to Navigate Your Host DashboardYour Vidle Housing Host Dashboard gives you everything you need to manage your listings, reservations, messages, availability, payments, and account settings in one place.
- How to Create and Publish a Listing on Vidle HousingIf you're already registered as a host, you can create and publish your property directly from your Vidle Housing Host Dashboard.
- How to Edit and Manage Your Listings on Vidle HousingKeeping your listing up to date is one of the best ways to attract travelers and create a smooth booking experience. Whether you need to adjust pricing, update photos, change…
- How to Set and Manage Your Monthly Pricing on Vidle HousingSetting accurate and competitive monthly pricing is an important part of creating a successful listing on Vidle Housing. Since Vidle Housing specializes in mid-term stays of 30 days or longer,…
- How to Manage Your Calendar and Availability on Vidle HousingKeeping your calendar and availability up to date is one of the most important parts of managing your listings on Vidle Housing.
- Instant Booking for Hosts: Requirements, Setup & FAQInstant Booking helps travelers quickly identify properties that are ready to receive reservation requests. When Instant Booking is enabled, a ribbon appears on your listing letting travelers know the property…
- How to Set Up Your Stripe Account for PayoutsVidle Housing uses Stripe, a secure third-party payment processor, to send money directly to hosts. Before you can receive reservation payouts or other money through the Vidle Housing platform, you'll…
PMS, Integrations & Calendar Sync
Learn how to connect your Airbnb account, property management system, or iCal calendar and troubleshoot common syncing issues.
- How to Connect & Manage Your Airbnb Connect IntegrationConnecting your Airbnb host account to Vidle Housing allows you to automatically import your properties and keep supported listing information and calendar availability updated across both platforms.
- How to Connect & Manage Your Hospitable IntegrationConnecting your Hospitable account to Vidle Housing makes it easier to manage properties across both platforms by automatically syncing listing details and calendar availability.
- How to Connect & Manage Your Hostaway IntegrationConnecting your Hostaway account to Vidle Housing makes it easier to manage properties across both platforms by automatically syncing your property portfolio, listing details, pricing, and calendar availability.
- How to Connect & Manage Your OwnerRez IntegrationConnecting your OwnerRez account to Vidle Housing allows you to import and manage your property portfolio while automatically syncing supported listing details, pricing, and calendar availability.
- PMS & Calendar Integrations: Overview & FAQManaging properties across multiple platforms can be time-consuming. Vidle Housing offers PMS and calendar integration options to help hosts keep their listings, pricing, and availability more organized.
- How to Sync Your Calendar Using an iCal URLIf you list your property on another booking platform, you can use an iCal URL to sync blocked and unavailable dates with your Vidle Housing calendar.
Managing & Optimizing Your Listings
Tips and best practices for creating, organizing, and improving your listings to increase visibility, attract travelers, and deliver a great stay.
- What to Do if Your Listing Isn’t Getting BookedEven great properties can experience slower booking periods. Traveler demand varies by location, season, healthcare assignments, pricing, availability, and other market conditions.
- What to Do If Your Host Account Is Flagged or SuspendedLearn why your host account may be temporarily flagged or suspended and how to resolve the issue.
- How to Improve Your Listing Performance & Search VisibilityA complete, accurate, and well-maintained listing gives travelers more confidence when booking and helps your property appear in relevant searches on Vidle Housing.
- Cleaning, Inspections & Turnover Guide for Mid-Term RentalsKeeping your property clean, safe, and well-maintained is essential for a positive traveler experience—especially during mid-term stays of 30 days or longer.
- How to Create a Listing that Stands OutA great listing does more than describe your property—it helps travelers picture themselves living there.
- How to Create an Informative Check-In Guide for TravelersA clear and detailed check-in guide is one of the most important tools for creating a smooth arrival experience.
- Managing Multiple Listings: Organization & Best PracticesManaging multiple properties doesn't have to mean updating every listing one at a time. Vidle Housing provides tools to help hosts organize their portfolios, make bulk updates, sync properties from…
- How Does Vidle Housing Drive Traffic to My Listing?At Vidle Housing, our goal is to connect property owners with healthcare professionals searching for reliable, furnished mid-term housing during their travel assignments.
Reservations & Traveler Communication
Learn how to manage inquiries, reservation requests, confirmed bookings, check-in instructions, cancellations, maintenance issues, and traveler communication.
- How Travelers Receive Their Address & Check-In InstructionsOnce a reservation is confirmed, Vidle Housing automatically sends the traveler a confirmation email with their reservation details.
- How to Cancel a Reservation as a HostWe understand that unexpected situations can happen. If you're unable to accommodate a confirmed reservation, you may need to cancel your booking.
- How Hosts Can Communicate With TravelersClear and timely communication helps create a smooth experience for both hosts and travelers. Vidle Housing provides a secure messaging system where hosts can respond to inquiries, communicate about confirmed…
- How to Handle Maintenance Issues & Emergencies During a StayMaintenance issues can happen during any stay, but quick action and clear communication can make a significant difference in the traveler's experience.
- What to Do If a Traveler Doesn't Show UpIf a traveler doesn't arrive on their scheduled check-in date and hasn't contacted you about a delay, don't assume the reservation has been canceled.
- How to Manage Traveler Inquiries & Reservation RequestsResponding quickly to traveler inquiries and reservation requests is one of the most important parts of hosting on Vidle Housing.
- What Happens After a Reservation Is Confirmed?Congratulations—you have a confirmed reservation! Once a traveler books your property, there are a few important steps to complete before their arrival to help ensure a smooth check-in and successful…
- What to Do If Your Property Is No Longer AvailableSometimes availability changes unexpectedly due to another booking, maintenance, repairs, personal use, or other circumstances. If your property is no longer available for a traveler's requested dates, it's important to…
- How to Handle a Double Booking or Availability ConflictA double booking or availability conflict can happen when the same property is booked for overlapping dates, a calendar doesn't update correctly, or availability changes unexpectedly.
- Cancellation Exceptions & Guest ProtectionsWhile most reservations follow Vidle Housing's standard cancellation policy, we understand that unexpected situations can occur.
Payments, Payouts & Fees
Everything you need to know about host fees, Stripe setup, traveler payments, monthly payments, Money Requests, and receiving your payouts.
- What Payment Methods Does Vidle Housing Accept?Vidle Housing offers secure payment options to make booking and paying for a reservation simple and convenient. All reservation payments must be completed through the Vidle Housing platform.
- How to Update Your Tax InformationKeeping your tax information accurate and up to date helps ensure proper tax reporting and prevents potential issues with your Vidle Housing payouts. Vidle Housing uses Stripe Connect to securely…
- What Happens If a Traveler's Payment Is Declined?If a traveler's payment is declined, Vidle Housing will notify the traveler and prompt them to update or correct their payment method. The next steps depend on whether the declined…
- Host Payouts: Timing, Delays & Payment AmountsUnderstanding when your payout is sent and what may affect the amount can help you manage your Vidle Housing reservations with confidence. Host payouts are securely processed through your connected…
- How Do I Set Up or Update My Stripe Account?Vidle Housing uses Stripe Connect to securely process traveler payments and send payouts directly to hosts. All hosts must complete their Stripe setup before they can receive payouts from confirmed…
- What Happens If a Traveler Disputes a Damage Claim?If a traveler disputes a damage claim, Vidle Housing will review the available documentation and communication to help ensure a fair and evidence-based resolution for both the host and traveler.
- Security Deposits & Money Requests on Vidle HousingVidle Housing is designed to keep reservation-related payments secure, transparent, and documented directly through the platform.
- How to Send Money to a TravelerHosts can securely send money to a traveler directly through an active Vidle Housing reservation. This can be useful for reimbursements, refunds, credits, or other agreed-upon reservation-related expenses.
- How Monthly Payments Work for Longer StaysVidle Housing specializes in mid-term housing, and many reservations last for multiple months. For longer stays, payments are divided into monthly installments rather than requiring the traveler to pay the…
- Vidle Housing Host Fees: How Much Does It Cost to List?Vidle Housing is completely free to join and list your properties. There are no subscription fees or upfront listing costs. Vidle Housing only charges a fee when you receive a…
Traveler Conduct, Safety & Disputes
Guidance for handling traveler complaints, house rule violations, assistance animals, fraud concerns, harassment, unresponsive travelers, and other disputes.
- How to Handle a Traveler ComplaintTraveler complaints can happen during any stay, and how a host responds can make a significant difference in the overall experience.
- What to Do If a Traveler Isn't RespondingThere may be times when a traveler stops responding before check-in or during an active reservation.
- What to Do If a Traveler Makes a False ClaimDisagreements can sometimes arise between hosts and travelers about property conditions, amenities, maintenance, cleanliness, communication, damage, or other reservation details.
- Traveler Conduct & House Rule Violations: What Hosts Should DoClear house rules help set expectations and create a positive experience for both hosts and travelers.
- How to Report Discrimination or HarassmentVidle Housing is committed to providing a safe, respectful, and welcoming experience for everyone using our platform. Discrimination, harassment, threats, intimidation, and other abusive behavior are taken seriously.
- How to Report Suspected Fraud or MisrepresentationVidle Housing takes reports of suspected fraud, identity misrepresentation, inaccurate listings, and unauthorized payment activity seriously.
- Can I Require a Traveler to Complete a Background Check?Vidle Housing allows hosts to require additional screening or a background check when the requirement is clearly disclosed to travelers before booking.
- Emotional Support Animals & Assistance AnimalsLaws regarding service animals, emotional support animals, and other assistance animals may vary depending on the property, type of stay, location, and applicable housing laws, hosts should handle these requests…
Post-Stay Issues, Damages & Reviews
Learn how to handle reviews, property damage, missing items, excessive cleaning, pet-related damage, and travelers who remain after check-out.
- Reviews on Vidle Housing: How They Work & Why They MatterReviews are an important part of building trust between hosts and travelers on Vidle Housing. They give future travelers insight into the property, hosting experience, communication, cleanliness, and overall stay.
- What to Do If a Traveler Damages Your PropertyIf you believe a traveler caused damage during their stay, document the condition as soon as possible and contact Vidle Housing Support when additional review or reimbursement assistance is needed.
- Property Damage, Missing Items & Excessive Cleaning: What Hosts Should DoAfter a traveler checks out, hosts may occasionally discover excessive cleaning needs, missing items, smoking evidence, or other unexpected property condition concerns.
- How to Request Compensation for Pet-Related DamageIf a traveler's animal causes damage to your property during a stay, document the issue as soon as possible and gather supporting information before cleaning, repairing, or replacing damaged items…
- What to Do If a Traveler Refuses to Leave After Check-OutIf a traveler remains at your property after their confirmed reservation has ended, act promptly, document the situation, and avoid taking any action that could violate applicable landlord-tenant or occupancy…