If a guest causes damage to your property during their stay, Vidle Housing is here to help you report the issue and seek reimbursement. Please follow these steps:
Document the Damage: Take time-stamped photos or videos that clearly show the issue.
Describe the Incident: Write a brief explanation of what occurred, including when it was discovered and any relevant guest communication.
Submit Supporting Docs: Provide repair estimates, receipts, or invoices for replacement or repairs.
Confirm Pre-Arrival Inspection: Let us know if the unit was inspected prior to check-in and send photos.
Once we receive your documentation, we’ll review the case in accordance with Vidle Housing’s damage policies. If appropriate, we’ll contact the guest and help facilitate reimbursement or resolution.
For additional support or questions, please reach out to CustomerSupport@VidleHousing.com