If a guest’s payment is declined, Vidle Housing immediately notifies the guest and prompts them to update their payment method. During this time:
The reservation remains pending and is not confirmed.
You do not need to block the calendar or prepare the unit until the payment is successfully processed.
If the guest updates their payment successfully, you will receive a confirmation email, and the reservation will become active.
If the guest fails to update their payment, the reservation will be automatically canceled, and the dates will be released.
No action is required on your part unless our team contacts you with a specific request.
Need Additional Support?
If you have questions or need assistance, please contact Vidle Support at support@vidlesupport.com.