If the Initial Reservation Payment Is Declined
If the traveler's initial payment cannot be processed:
The reservation is not confirmed until payment is successfully completed.
The traveler may be asked to update their payment method or try again.
The host should not consider the reservation fully confirmed until successful payment and confirmation are received.
If the traveler successfully updates their payment method, the reservation can move forward.
If payment is not completed, the reservation may be canceled or expire, and the dates may be released.
Hosts should always verify that a reservation is confirmed before preparing for a stay.
If a Monthly Payment Is Declined During a Longer Stay
For reservations lasting multiple months, future payments may be processed according to the reservation's payment schedule.
If a future payment is declined:
The traveler may be notified and asked to update their payment method.
Vidle Housing may attempt to resolve the payment issue with the traveler.
The host should not independently cancel the reservation or take action against the traveler without contacting Vidle Housing Support.
Vidle Housing will review the reservation and determine the appropriate next steps if payment remains unsuccessful.
What Should Hosts Do?
In most cases, no immediate action is required unless Vidle Housing contacts you for additional information.
If you receive a notification about a payment issue or notice that an expected payment has not been processed, contact Vidle Housing Support so our team can review the reservation and payment status.
Will the Host Still Receive a Payout?
Host payouts are based on successfully processed traveler payments. If a payment has not been successfully collected, the related host payout may be delayed or unavailable until the issue is resolved.
Important Reminder
Never request that a traveler send payment directly through Venmo, PayPal, cash, wire transfer, or another off-platform payment method.
All reservation payments must be completed through Vidle Housing to ensure the transaction is properly documented and both the host and traveler remain protected.
If you have questions about the status of a traveler payment or an expected payout, contact Vidle Housing Support. Our team can review the reservation and provide the most up-to-date information available.