How to Start Your Stripe Connect Setup
To connect your Stripe account:
Log in to your Vidle Housing Host Dashboard.
Click Account in the left-hand menu.
Select Payout Method.
Under Stripe Connect Setup, click Complete Setup.
You will be redirected to Stripe's secure website to complete the setup process.
Stripe will guide you through each required step.
What Information Will Stripe Ask For?
The exact information required may vary depending on your location, account type, and business structure.
Stripe may ask for:
Your legal name or business name.
Email address and phone number.
Date of birth.
Home or business address.
Tax information.
Bank account details for payouts.
Identity verification information.
Additional documentation, if required.
If you're operating your rental through an LLC or other business entity, make sure the business information you provide is accurate and matches your official records.
Connecting Your Bank Account
During setup, you'll be asked to provide the bank account where you want to receive your payouts.
Double-check your banking information before submitting it. Incorrect or outdated account details may result in delayed or failed payouts.
How to Update Your Stripe Account
If you need to update information associated with your Stripe account:
Log in to your Host Dashboard.
Go to Account → Payout Method.
Open your Stripe Connect account.
Follow the prompts to update available account, business, tax, or banking information.
Some changes may require additional verification directly through Stripe.
Why Does My Stripe Account Show as Pending?
A Pending status usually means Stripe is still reviewing your account or requires additional information before your account can be fully verified.
Check your Stripe account for requests involving:
Identity verification.
Tax information.
Business information.
Banking details.
Additional documentation.
Complete any outstanding requirements as soon as possible to prevent payout delays.
If you've completed all requested steps and your status continues to show as Pending, contact Vidle Housing Support for assistance.
Why Is Stripe Asking for Additional Information?
Stripe may request additional information to verify your identity, business, tax details, or payout account.
These requests are part of Stripe's verification and compliance process and must be completed before payouts can be enabled in some cases.
Vidle Housing cannot bypass Stripe's verification requirements.
Why Do I Need to Complete Stripe Setup?
Stripe Connect allows Vidle Housing to:
Securely process traveler payments.
Send payouts directly to hosts.
Protect sensitive financial information.
Manage payments for longer reservations.
Hosts must have a connected Stripe account to receive payouts.
Protecting Your Financial Information
Vidle Housing's Customer Experience team does not have access to your complete bank account, debit card, or other sensitive financial information.
For your security, never send sensitive banking information, full card numbers, passwords, or other private financial credentials through Vidle Housing messaging or live chat.
Having Trouble?
If you're experiencing an issue with Stripe:
Review your Stripe account for outstanding requirements.
Confirm all requested information has been submitted.
Check that your banking details are current and accurate.
Follow any additional verification prompts from Stripe.
If your account continues to show as Pending, you're unable to access Stripe setup through your Vidle Housing dashboard, or you believe there's a technical issue with the connection, contact Vidle Housing Support.
Our team can review the status available within Vidle Housing and help determine the appropriate next steps.