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What Happens When a Guest Disputes a Damage Claim?

Learn how Vidle Housing handles guest disputes over damage claims and what documentation is required.

Updated this week

If a guest disputes a claim, Vidle Housing carefully reviews the case to ensure fairness and accuracy for both the host and the guest.

Here’s how the process works:

1. Host Documentation
Hosts are required to provide:

  • Time-stamped photos of the damage

  • A clear description of the issue

  • Any receipts or repair estimates

  • Confirmation that the damage occurred during the guest’s stay

2. Guest Response
The guest will be notified of the claim and may submit their perspective or any supporting documentation.

3. Platform Review
Our Trust & Safety team reviews all submitted materials and determines whether the claim meets our policy standards for reimbursement.

4. Resolution
After review, both parties are notified of the outcome.

We aim to resolve all disputes within 5–7 business days. If either party has additional questions or needs clarification, our support team is available at support@vidlesupport.com.

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