A clear and detailed check-in guide is one of the most important tools for ensuring a great first impression. Whether your guest is arriving after a long shift or traveling from out of state, having all the information they need ahead of time makes for a more welcoming and professional experience.
📬 What to Include in Your Check-In Instructions
Here’s a recommended checklist to cover in your guide:
🗓️ Arrival Information
Check-in date and time
Address of the property (with building/unit number if applicable)
GPS-friendly directions or landmarks
Parking instructions (assigned spot, street parking, garage access, etc.)
🔐 Entry Instructions
How to access the unit (lockbox, smart lock, or door code)
Lockbox code or digital access code (with any keypad quirks or timing notes)
Photo or diagram of the entry setup (optional but highly recommended)
Backup access plan (in case code doesn’t work)
🛋️ Inside the Unit
Location of light switches, Wi-Fi network & password
Where to find essentials (towels, extra sheets, trash bags, etc.)
Any important appliance instructions (e.g., how to use the thermostat or laundry)
📞 Contact Info
How to reach you (or your co-host/property manager) during their stay
Emergency contact instructions if you are unavailable
✏️ Tips for Making Your Guide Clear and Guest-Friendly
Use short paragraphs or bullet points
Avoid long blocks of text
Include photos when possible (especially for entry or parking)
Send the guide at least 24–48 hours before check-in
Save a copy in your listing or pin it in your guest message thread
🌟 Bonus Tip: Add a Welcome Touch
Consider including a brief welcome message or local recommendations (like the nearest grocery store, coffee shop, or hospital) to make your guest feel at home from the start.
Remember: A smooth check-in process sets the tone for the entire stay. When guests know exactly what to expect, they’re more likely to have a positive experience—and leave a great review.
Need help creating or reviewing your check-in guide?
Vidle Housing Support is here to help! CustomerSupport@VidleHousing.com