At Vidle Housing, we’re constantly working to improve our platform and provide the best experience for hosts. Occasionally, you may encounter errors or interruptions while using the site. If you run into an issue, here’s how to help us resolve it quickly:
1. Provide Detailed Information
Please include as much information as possible about the issue you are experiencing. The more details you provide, the faster our team can identify and address the problem.
2. Double-Check Your Listing
If you are uploading a listing and encounter an error, make sure that all steps have been completed and all required fields are filled out. Sometimes errors occur simply because a field has been left incomplete.
3. Capture a Screenshot
Take a screenshot of the error message you’re receiving. This visual information helps our team understand the issue more clearly.
4. Email Our Support Team
Send the screenshot along with a brief description of the issue to the chat box or email CustomerSupport@VidleHousing.com.
5. Tech Team Review
Once we receive your email, we will submit the details to our tech team for review and resolution.
Important Note
Our website is constantly being updated to improve your experience. Occasionally, you may encounter errors during these updates. We greatly appreciate your patience as we work to enhance the platform.
Thank you for helping us improve the Vidle Housing experience! If you have any other questions or need further assistance, don’t hesitate to reach out.