Providing detailed information, screenshots, and error messages can help our team investigate the issue more efficiently.
Contact Support Through the Help Center
To report a technical issue:
Visit the Vidle Housing website.
Navigate to Resources.
Select either the Host Help Center or Traveler Help Center.
Choose Submit a Ticket.
You'll be asked to provide:
First and last name
Email address
Subject
Category
Priority level
A detailed description of the issue
You can also contact our Support Team through live chat for immediate assistance and troubleshooting.
What Information Should I Include?
When reporting a technical issue, provide as much detail as possible, including:
A clear description of what you're trying to do.
What you expected to happen.
What actually happened.
The device you're using, such as desktop, mobile phone, or tablet.
Your browser, such as Chrome, Safari, Firefox, or Edge.
Any error messages or error codes.
The name of the affected listing or reservation, when applicable.
The dates affected, if the issue involves a calendar or reservation.
Screenshots or a screen recording, when available.
The more information you provide, the easier it is for our team to understand and investigate the issue.
Basic Troubleshooting
Before reporting an issue, you can try:
Refreshing the page.
Signing out and signing back in.
Clearing your browser's cache and cookies.
Trying an incognito or private browsing window.
Trying another browser or device.
Confirming you have a stable internet connection.
If the issue continues, contact our Support Team and let us know which troubleshooting steps you've already tried.
What Happens After I Report a Technical Issue?
Our Support Team will first review the issue and help with basic troubleshooting.
If the issue can't be resolved through standard troubleshooting and requires further investigation, our team will create a support ticket for the Tech Team.
To help with the investigation, we may request additional information such as:
Screenshots
Screen recordings
Error messages
Device and browser information
Listing or reservation details
Our Support Team will keep you updated and share any available resolution or next steps.
Live Chat Support — Available 24/7
For immediate assistance or a quick question, our live chat support is available 24/7.
Open the chat option through the Help Center to connect with a Vidle Housing Support agent. Our team can answer questions, guide you through troubleshooting, and create a technical support ticket when further investigation is needed.
Browse the Knowledge Base
Many common questions can be answered immediately through our Knowledge Base, which includes guides covering:
Account setup and security
Creating and managing listings
Pricing and fees
Calendar and availability
Reservations and payments
PMS and calendar integrations
Technical troubleshooting
If FIN, our virtual support assistant, can't resolve your question, a live Support agent can step in to provide additional assistance.
If something doesn't seem right, contact our Support Team through the Help Center.
We're available 24/7 to help troubleshoot issues and escalate technical problems when needed.