Frequently Asked Questions
1. Does the platform automatically sync rates and availability?
The platform automatically syncs availability for all integrations.
Pricing sync is currently supported only via Hostaway. Hospitable does not offer pricing sync through its API connection at this time.
Some hosts may experience rate or calendar errors due to PMS settings or API limitations.
2. Do you support API connections for all PMS systems?
If your PMS does not appear on the Integrations page, we do not currently support that connection.
Hosts can submit a request via the Integrations page. Requests are reviewed for potential inclusion in future updates.
3. Does the calendar update automatically when a booking occurs outside of Vidle Housing?
If your account is connected via integrations, the calendar updates automatically when a booking occurs on Airbnb or your PMS.
If availability isn’t reflecting, check that the integration settings are active and properly connected.
4. What should I do if I encounter partial syncs, missing data, or duplicate entries?
Review your PMS settings to ensure nothing is restricting listings from syncing.
If the problem persists, contact Vidle Housing support and provide:
Screenshots of the issue
Description of steps already attempted
PMS system details
Our tech team will troubleshoot and help resolve the issue.
Need Help?
If you encounter any issues during integration, please send a screenshot and description of the problem via the messaging system or email support@vidlesupport.com. Our team is happy to assist and will work with you to ensure your listings are synced properly.
For steps on Integrating your Airbnb or PMS System please click HERE.
✅ Tip: Keeping your accounts synced ensures a seamless hosting experience and reduces the risk of double bookings or missing reservations.