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How to Connect & Manage Your OwnerRez Integration

Connecting your OwnerRez account to Vidle Housing allows you to import and manage your property portfolio while automatically syncing supported listing details, pricing, and calendar availability.

This guide explains how to connect OwnerRez, sync your properties, manage synced information, and troubleshoot common issues.

What Does the OwnerRez Integration Sync?

The OwnerRez integration supports a complete property portfolio sync with automatic updates.

Depending on the supported listing information, this may include:

  • Property details

  • Listing title

  • Pricing

  • Availability and blocked dates

  • Address

  • Photos

  • Descriptions

  • Other supported listing information

Changes made to supported information in OwnerRez are automatically reflected on Vidle Housing.

Important: Changes made in OwnerRez may take up to 12 hours to appear on Vidle Housing.

Benefits of Connecting OwnerRez

Complete Property Portfolio Sync

Import your OwnerRez properties directly to Vidle Housing without manually recreating each listing.

Automated Calendar Synchronization

Availability and blocked dates sync from OwnerRez to Vidle Housing, helping keep your calendar accurate and reduce the risk of reservation requests for unavailable dates.

Automatic Listing Updates

Changes to supported listing details in OwnerRez—including titles, pricing, availability, addresses, photos, and descriptions—are automatically reflected on Vidle Housing.

Please allow up to 12 hours for changes to sync.

How to Connect OwnerRez to Vidle Housing

To connect your OwnerRez account:

  1. Log in to your OwnerRez dashboard.

  2. Go to Settings → Channel Management → Channel Integrations.

  3. Click Connect a Channel.

  4. Select Connect VidleHousing channel integration.

  5. Configure the required channel settings and save your changes.

  6. After saving, open the Instructions tab.

  7. Locate your Connection ID, which begins with "ora".

  8. Copy the Connection ID.

  9. Log in to your Vidle Housing Host Dashboard.

  10. Go to Listings → Integrations → OwnerRez.

  11. Click Connect and enter your OwnerRez Connection ID.

Once connected, you're ready to begin syncing your properties.

How to Sync Your OwnerRez Properties

After connecting your account:

  1. Return to the OwnerRez integration page on Vidle Housing.

  2. Click Sync to begin the sync process.

  3. Your properties will begin syncing automatically.

  4. The initial property sync may complete within a few minutes.

  5. You'll receive a notification when the sync is complete.

  6. Review the Sync Status section to check the status of your properties.

Once synced, imported properties should appear under:

Listings → My Listings

Remember that future changes made in OwnerRez may take up to 12 hours to appear on Vidle Housing.

What Should I Do After My Properties Sync?

After the initial sync is complete, review each imported property for accuracy.

Check:

  • Listing title and description

  • Photos

  • Property address

  • Bedrooms, beds, and bathrooms

  • Amenities

  • Monthly pricing

  • Cleaning and pet fees

  • Calendar availability

  • House rules

  • Check-in instructions

  • Listing status

Some Vidle Housing-specific information may need to be added manually before a listing can be published.

If the Publish button is gray, hover over it to see which required information is missing.

Managing Pricing for OwnerRez Listings

OwnerRez can sync pricing information to Vidle Housing.

If your property rents nightly on other platforms, the synced nightly rate may be used to calculate a monthly price on Vidle Housing. For example, a nightly rate may be multiplied by 30 to create an estimated monthly rate.

This may not always reflect the monthly price you want to offer healthcare travelers.

To use your own monthly price:

  1. Go to Listings → My Listings.

  2. Update the listing with your preferred monthly rate.

  3. Go to Account → Sync Settings.

  4. Lock Pricing.

Once Pricing is locked, future syncs should no longer overwrite the monthly rate you've set directly on Vidle Housing.

Managing Other Synced Information

If you want to manage certain supported information directly on Vidle Housing rather than continuing to receive updates from OwnerRez:

  1. Go to Account → Sync Settings.

  2. Review the available synced fields.

  3. Lock the information you want to manage directly on Vidle Housing.

Unlocked information may continue to update based on changes made in OwnerRez.

Where Should I Update My Calendar?

For OwnerRez-connected properties, keep your availability accurate in OwnerRez.

Blocked and unavailable dates from OwnerRez will sync to Vidle Housing.

If you manually update availability directly on Vidle Housing, a future OwnerRez sync may overwrite those changes.

Because OwnerRez changes may take up to 12 hours to appear, keep this update window in mind when making availability changes.

Can OwnerRez Listings Use Instant Booking?

No. OwnerRez-synced listings are not currently eligible for Instant Booking.

Hosts can continue to receive standard inquiries and reservation requests for OwnerRez-connected properties.

My OwnerRez Properties Aren't Appearing. What Should I Do?

First:

  • Confirm the VidleHousing channel integration is connected in OwnerRez.

  • Confirm you configured and saved the required channel settings.

  • Verify that you're using the correct Connection ID beginning with "ora".

  • Return to the OwnerRez integration page on Vidle Housing and click Sync.

  • Review the Sync Status section.

  • Allow time for the initial sync to complete.

  • Refresh Listings → My Listings.

If your properties still don't appear, contact our Support Team.

My OwnerRez Changes Aren't Appearing Yet

OwnerRez changes may take up to 12 hours to appear on Vidle Housing.

Before contacting Support:

  1. Confirm the change was successfully saved in OwnerRez.

  2. Confirm you're reviewing the correct property.

  3. Check Account → Sync Settings to make sure the affected field isn't locked.

  4. Allow the full 12-hour sync window.

  5. Refresh your Vidle Housing dashboard.

If more than 12 hours have passed and the information is still incorrect, contact our Support Team.

My OwnerRez Calendar Isn't Updating

First:

  1. Confirm the dates are correctly blocked or available in OwnerRez.

  2. Confirm the correct OwnerRez property is connected to the matching Vidle Housing listing.

  3. Check when the change was made.

  4. Allow up to 12 hours for the update to appear.

  5. Refresh your Vidle Housing dashboard.

  6. Review Sync Status for available errors or updates.

If more than 12 hours have passed and the OwnerRez calendar is correct but Vidle Housing still displays incorrect availability, contact our Support Team.

My Listing Information Is Incorrect After Syncing

If information such as your title, pricing, photos, description, or other property details doesn't match OwnerRez:

  • Confirm the information is correct in OwnerRez.

  • Review Account → Sync Settings for locked fields.

  • Allow up to 12 hours for recent changes to appear.

  • Refresh the Vidle Housing listing.

If the information remains incorrect after the full sync window, contact our Support Team and provide the affected listing name and screenshots when available.

My Pricing Keeps Changing

If your monthly price keeps reverting after you edit it, OwnerRez may still be syncing pricing information.

To manage your monthly price directly on Vidle Housing:

  1. Go to Account → Sync Settings.

  2. Lock Pricing.

  3. Return to your listing and enter your preferred monthly rate.

If your pricing continues to change after Pricing has been locked, contact our Support Team for assistance.

Need Help?

If your OwnerRez integration isn't working correctly after basic troubleshooting and the full 12-hour sync window has passed, contact our Support Team and provide:

  • Your Vidle Housing account email

  • Affected listing name

  • OwnerRez Connection ID, when relevant

  • Clear description of the issue

  • What you expected to happen

  • What actually happened

  • Approximate time the change was made in OwnerRez

  • Screenshots or screen recordings, when available

Our Support Team can help troubleshoot the issue and create a technical support ticket when further investigation is needed.

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