Survey Types
Star Rating – Results are grouped into 5-stars, 4-stars, 3-stars, 2-stars, and 1-star.
Sentiment Scale – Results are categorized as Promoters (9–10), Passives (7–8), and Detractors (6 and below).
Happy Index – Results are grouped into Happy, Neutral, and Not Happy.
How to Create a Survey
Edit Sign-In Points
Go to your iPad sign-in points and enable surveys within the checkout workflow.
Alternatively, add a dedicated survey screen to an existing workflow.
Choose Your Survey Format
Checkout Screen Survey – Triggered at checkout, giving you immediate feedback as visitors leave.
Standalone Survey Screen – Add the Sentiment Analysis screen as part of a custom workflow for greater flexibility.
Both methods allow for multiple customization options, including selecting the type of survey that best fits your needs.
