The festive season is nearly here, and with it comes increased demand on postal services worldwide. To help ensure your orders arrive in time for the holidays, we recommend planning ahead and placing your orders before the following dates:
International: Order by Monday, 9th December
NT, TAS, and WA: Order by Friday, 13th December
All other states: Order by Monday, 16th December
✨ Important: Any orders placed after the recommended dates have a very low likelihood of arriving before Christmas due to courier delays during this busy period.
Need to bring your next pack forward? Visit our Help Centre here: How do I bring my pack forward?
Our dedicated Customer Care team is available support from Monday to Saturday between 9:00 AM and 5:30 PM AEST, except on public holidays. Please note, we will be unavailable on the following public holiday dates:
Wednesday, 25th December
Thursday, 26th December
Wednesday, 1st January
During these dates, please explore our Help Centre for quick answers to commonly asked questions, or explore these links that may help:
Where is my order? Track your delivery by logging into the Vitable app to see the current status. Your tracking link will be sent via email once your order is dispatched.
Can't log in to your account? Follow these simple steps. If that doesn’t work, we’ll assist you as soon as possible.
Need to manage your subscription? You can do this through your account on our website or app. Choose from our FAQs here for detailed support!
Thank you for your understanding and happy holidays! 🎁