Personalised Orders:

As each personalised product is made specifically for you, we are unable to accept returns or provide refunds once an order has entered the production queue. We appreciate your understanding and encourage you to carefully review your order before it's processed.

Faulty or Damaged Items:

In the unlikely event that your items arrive faulty or damaged, our team will prioritise arranging an urgent replacement. Please contact us at hello@vitable.com.au with your order number, a description of the issue, and accompanying photos for prompt assistance.

Order Changes:

If you've recently placed an order and need to make changes, please contact us promptly via email. While we cannot guarantee modifications once production begins, we will make every effort to accommodate your request. Reaching out as soon as possible ensures the best chance of resolving your concerns.

Note: Please ensure that you carefully review your order before it enters production to avoid any inconvenience. We appreciate your cooperation.