We understand this can be frustrating! In the event there is a shipping error on our behalf or if your package has been deemed lost in transit by the courier, we will send you a replacement pack free of charge.
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However, if you provide Authority to Leave on your order, we cannot accept responsibility if your pack is lost or stolen once delivered. Please note that Authority to Leave is the default option within our checkout page so if you would prefer to sign for your order, please un-tick the box.