This error usually comes down to one of two situations. Here's how to identify and fix it:
The most common cause is a mismatch between email addresses.
💡 Typical scenario: You may have registered to your personal space under email A, but your pass was assigned using email B. If you try to log in with email A, access will be denied.
What to do:
Check which email address is linked to your pass
Use that specific email address to log in at vivatech.com/account/login
We recommend trying in a private/incognito browser window
The other cause can be that you may be trying to log into the wrong portal
If you're a partner, please use the Partner Workspace: events.vivatech.com/e/vivatech-2026
If you're a pass holder, please use the Personal Account:
Still not working after using the correct email and correct space? Your account may be temporarily locked due to too many failed login attempts. Please contact our support team (contact@vivatech.com) with your first name, last name, and email address so we can unblock your account.