If your Sibionics GS3 CGM data isn’t appearing or updating in the Vively app, follow the steps below.
1. Check the sensor warm-up period
After applying a new GS3 sensor, there is a 60-minute warm-up period. During this time, glucose readings won’t appear. This is normal.
If your sensor was applied less than an hour ago, please allow the warm-up to complete before troubleshooting further.
2. Confirm the sensor is activated in the Sibionics app
Open the Sibionics app and check that:
The sensor is applied and activated
Glucose readings are visible in the app
If the sensor hasn’t been activated in the Sibionics app, data won’t flow through to Vively.
3. Connect the sensor to the Vively app
Once the sensor is active:
Open the Vively app
Go to the Track page
Tap “Set up a new sensor”
Follow the prompts to connect your GS3 sensor
4. Check Bluetooth and phone settings
GS3 sends glucose readings automatically via Bluetooth. Please ensure:
Bluetooth is turned on
Your phone is within 10 metres of the sensor
Both the Sibionics app and Vively app are allowed to run in the background
Battery-saving or app-sleep settings aren’t restricting either app
5. Refresh and wait
Pull down on the Track page in the Vively app to refresh
Wait 10–15 minutes and check again
Temporary connection drops usually resolve on their own once Bluetooth reconnects.
6. Restart your phone (if needed)
If data still isn’t updating:
Restart your phone
Reopen the Sibionics app and confirm readings are visible
Open the Vively app and refresh the Track page
7. Still not updating? Email us
If you’ve tried all the steps above and your data still isn’t updating, please email contact@vively.com.au with:
Confirmation that you’re using Sibionics GS3
When the sensor was applied
A screenshot of readings in the Sibionics app
A screenshot of the Track page in the Vively app
This helps us diagnose the issue and assist you more quickly.