Troubleshooting
When you need technical help.
I'm Having Trouble Logging In – What Should I Do?
I'm Not Receiving Any Emails – What Should I Do?
My Freestyle Libre 2 Plus CGM Data Isn't Updating – What Should I Do?
My FreeStyle Libre 2 Plus sensor isn’t working — what should I do?
How do I change my password?
My Password Isn't Resetting – What Should I Do?
How does information travel from my FreeStyle Libre 2 Plus sensor to my Vively app?
What happens to my Vively data when I stop using the CGM sensor?
How do I enable push notifications?
Can I download my data to share with my health professional?
My Sibionics GS3 CGM data isn’t updating — what should I do?
My Sibionics GS3 sensor isn’t working — what should I do?
How does information travel from my Sibionics GS3 sensor to my Vively app?
How do I connect my sensor from the Freestyle Libre app to my Vively app?
How do I connect my Sibionics GS3 sensor to the Vively app?