If your Sibionics GS3 CGM sensor isn’t working as expected, follow the steps below.
1️⃣ Check the warm-up period
After applying a new GS3 sensor, there is a 60-minute warm-up period. During this time, glucose readings won’t appear. This is normal.
If your sensor was applied less than an hour ago, please wait until the warm-up is complete.
2️⃣ Confirm the sensor was applied correctly
Make sure:
The sensor was applied following the instructions
It’s firmly attached to your skin
It hasn’t been partially dislodged
If the sensor isn’t properly inserted, it may not function correctly.
3️⃣ Check the Sibionics app
Open the Sibionics app and confirm:
The sensor shows as active
Glucose readings are appearing
If the sensor isn’t active in the Sibionics app, it won’t work in Vively.
4️⃣ Check Bluetooth and phone settings
GS3 sends data automatically via Bluetooth. Please ensure:
Bluetooth is turned on
Your phone is within 10 metres of the sensor
The Sibionics app is allowed to run in the background
Battery-saving or app-sleep settings aren’t restricting the app
5️⃣ Avoid extreme environments
Extreme heat or cold can affect sensor performance. If the sensor has been exposed to:
Saunas or steam rooms
Ice baths or very cold conditions
move to a neutral temperature environment and wait before checking again.
6️⃣ Check sensor lifespan
Each GS3 sensor lasts up to 14 days.
If your sensor has reached the end of its lifespan, it will stop working and will need to be replaced.
7️⃣ Restart and retry
If needed:
Restart your phone
Reopen the Sibionics app
Check whether readings resume
8️⃣ Still not working? Email us
If none of the above steps resolve the issue, your sensor may be faulty.
Please email contact@vively.com.au and include:
Confirmation you’re using Sibionics GS3
When the sensor was applied
A screenshot from the Sibionics app (if available)
We’ll assess the issue and help determine whether a replacement is appropriate.