If you're having trouble logging into your Vively account, follow these steps to resolve the issue:
Step 1: Reset Your Password
Go to the Vively app login screen
Click "Forgot Password" and follow the prompts to reset your password
Check your email for a password reset link and create a new password
Step 2: Reinstall the Vively App
If resetting your password doesn’t work, try:
Deleting the Vively app from your phone
Reinstalling the app from the App Store (iOS) or Google Play Store (Android)
Attempting to log in again
Step 3: Contact Vively Support
If you’re still unable to log in after trying the steps above, our support team is happy to help!
Email us at contact@vively.com.au, and we’ll assist you in getting back into your account.
We appreciate your patience, and we’ll work to resolve this for you as quickly as possible!