If your Continuous Glucose Monitor (CGM) data isn't updating in the Vively app, follow these steps to troubleshoot the issue.
1️⃣ Check Your CGM Connection in the Freestyle Libre App
Since Vively pulls glucose data from the Freestyle Libre app, first ensure your CGM sensor is still connected and transmitting data:
Open the Freestyle Libre app and check if glucose readings are displayed.
If there is no recent data, manually scan your CGM sensor in the Freestyle Libre app.
Wait a few moments to see if the data updates.
If the CGM isn’t connected to the Freestyle Libre app, it won’t sync to Vively.
2️⃣ Allow Time for Data Syncing
Once data appears in the Freestyle Libre app, it may take 15-30 minutes to sync with Vively.
Ensure that Bluetooth is enabled on your phone, as the Freestyle Libre 2 sensor transmits data via Bluetooth.
3️⃣ Refresh the Vively App
If your data still isn’t showing in Vively:
Open the Vively app
Navigate to the Track page
Pull down on the screen to manually refresh the data
4️⃣ Restart Your Phone & Check for App Updates
Restart your phone, as sometimes a simple reboot can fix connectivity issues.
Check for updates in the App Store or Google Play to ensure you’re using the latest version of both Vively and Freestyle Libre apps.
5️⃣ Still Not Working? Send Us Screenshots
If the issue persists, please email contact@vively.com.au with:
A screenshot of your glucose data in the Freestyle Libre app
A screenshot of the Track page in the Vively app
This will help us diagnose the issue and assist you further.
We’re here to help and will work to resolve this for you as quickly as possible!