Your CGM (Continuous Glucose Monitor) sensor collects glucose data, which is then securely transferred to the Vively app through a third-party service called Terra. This ensures your glucose readings are continuously updated and accessible within Vively.
1️⃣ How Does My Data Sync to Vively?
Step 1: When you join Vively, you'll be asked to log in using your FreeStyle Libre credentials.
Step 2: Your credentials are securely processed by Terra – Vively does not have access to your login details.
Step 3: Once your account is linked, Terra retrieves your glucose data from FreeStyle Libre and updates your readings in Vively every 5 minutes
2️⃣ Why Might There Be a Delay?
Since Vively pulls data from the FreeStyle Libre app, there is a 15–30 minute delay between data in the FreeStyle Libre app and when the data appears in Vively.
3️⃣ Is My Data Secure?
Your FreeStyle Libre login credentials are never stored by Vively.
They are securely processed by Terra, which encrypts and protects your data.
Your glucose readings are safely transmitted and only used to provide insights within the Vively app.
4️⃣ Troubleshooting Data Sync Issues
If your glucose data is not updating in Vively:
Ensure Bluetooth is enabled and that your phone is within range.
For Freestyle Libre 2 users: You only need to scan once to activate the sensor. After activation, glucose readings are sent automatically via Bluetooth.
If there is a break in data, manually scan the sensor again to re-establish a connection.
Wait 15–30 minutes for data to transfer to Vively.
Wait a few minutes after scanning before checking Vively.
Refresh the Vively app (by pulling down on the Track page) if data isn’t updating.
If the issue persists, please contact Vively Support at contact@vively.com.au, and we’ll be happy to assist!