If your sensor isn't scanning or you're having issues, try the following options:
Ensure you applied the sensor correctly using the instructions and the sensor tip is correctly placed under the skin.
Ensure you allow the sensor 60 minutes to calibrate after applying your sensor. It won't work before this.
Your phone may have been too far away to scan properly. Try scanning again.
Check you're not close to any sources of electromagnetic interference, such as powered audio equipment, speakers, an electrical box etc.
Check your sensor isn't exposed to extreme temperatures, such as being in a sauna or ice bath. Move away from these sources and try again.
Make sure you're only using one sensor at a time, if you start a new sensor, you will no longer be able to scan your old sensor.
Wait 10 minutes and try scanning again.
Have you been using your sensor for 14 days or more? If this is the case, then the sensor is at the end of its life and you will need to purchase another if you'd like to continue getting your glucose readings.
If all of the above fail, your sensor might be faulty. Please contact us at contact@vively.com.au and we will organise a replacement.