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General FAQs
Common FAQs from Vively users.
What is the meal score?
How do I log my food?
How often do I have to scan the CGM sensor?
How do I get Google Fit to track my activity?
Do I need a replacement sensor?
How do I get my FreeStyle Libre data to sync with the Vively app?
Can I use my CGM in a sauna?
Can I use my CGM if I have a pacemaker?
How do I sync Google Fit to Vively?
What do I do if my sensor isn't scanning properly?
Where do you ship to?
Why are my CGM readings unusually high?
How do I sync my Fitbit to Apple Health?
How do I sync Fitbit with Google Fit?
How do I turn on automatic updates?
What happens when I stop wearing the CGM sensor?
What do I do if my scanner is timing out?
How will the app track my sleep?
Why aren't I getting my insights?
Will I have to cut out certain foods?
How long does the sensor take to calibrate?
Why aren't I receiving food insights?
I have food allergies, is Vively right for me?
How long does the CGM sensor last for?
How much does shipping cost?
Is the dietitian a real person?
When will I be billed?
How long do I have access to the content?
What is a glucose spike?
I've already done a Vively program, is this the same?
How long does shipping take?
Can I use Vively if I'm pregnant or breastfeeding?
What should I do if my glucose readings are always low?
When will I hear back from my dietitian?
Do you offer express shipping?
Can I take my sensor off and put it back on again?
How do I access my dietitian?
Can I order another CGM sensor?
How does the sensor information transfer to the Vively app?
Will I get an exercise plan?
Will I get a meal plan?
What supplements should I be taking?
How do I unsubscribe/cancel?
Can I use Vively if I have Type 1 Diabetes?
Why is my glucose variability not working?
How to connect Huawei Health to Vively
Can I still access my data if I cancel my account?
How do I connect my Peloton data to Vively?
How do I connect my Oura to Vively?
How do I connect my Suunto data to Vively?
How do I connect my Coros data to Vively?
How do I connect my Fitbit to Vively?
How do I connect my Polar to Vively?
How do I connect my Garmin to Vively?
How do I connect Wahoo to Vively?
How do I connect Withings to Vively?
How does HR affect glucose?
Why is my FreeStyle logbook different than my Vively graph?
Can I claim the dietitian services with my health fund?
Why is my glucose insights report short/missing data?
Do I receive a summary of my glucose data?
How can I sync MyFitnessPal with Vively?
What is the age limit for Vively?
Why does the subscription date not start from the day I applied my sensor?
Do you have payment plans available?
How do I change my subscription?
How to share my data with my GP?
How to get a copy of your glucose insights report?