The most common reasons for this are as follows:
you're not currently wearing a CGM which is preventing you from getting access to continuous glucose information; and/or
you haven't connected a wearable or your Google Fit (android) or Apple health (IOS) account to Vively
If neither of the above points apply to you and you're not receiving insights, please contact us at contact@vively.com.au and we'd be more than happy to assist