To ensure your FreeStyle Libre data syncs seamlessly with the Vively app, follow these steps:
1. Make sure you've downloaded the LibreLink app and created an account
2. Go to https://libreview.com and log in using your FreeStyle LibreLink credentials - If prompted, complete the activation process by adding a two-factor authentication method, such as your mobile number, so Abbott can send you a verification code.
3. Once you’ve logged in and finished these steps, return to the Vively app and try linking your account.
4. Go to the 'Track' page on the Vively app
5. Tap the 'Set up your sensor' button'
6. Follow the prompts — you'll have to enter your LibreLink account details here
7. Copy the Practice ID to your clipboard. (You can easily do this using the button shown in the screenshot, see example below. Please note that the Practice ID may vary depending on the country location.)
8. Open the LibreLink app, tap the menu icon in the top left corner, and select Connected Apps.
9. Find LibreView and tap Connect/Manage.
10. Choose Connect to a Practice, then paste the Practice ID you copied earlier.
11. Tap Accept to confirm.
12. Once the Practice ID has been added, return to the Vively app and press Continue — this should complete the connection and sync your account successfully.
13. Once you've been through this process, you should see your glucose data on your 'Track' page graph
14. If you don't see your glucose data, please refresh this screen by pulling down.
If you experience any difficulties, our support team is happy to assist! Reach out via the in-app Live Chat or email us at contact@vively.com.au.