We’re sorry to hear you’re having issues with your sensor :(

If you feel your sensor is malfunctioning/faulty, please reach out to Vively support directly through the in-app Live Chat or by emailing contact@vively.com.au.

The Vively support team will work with you to determine the problem through troubleshooting and getting an understanding of what the issue is.

What next?

In the case of a faulty sensor, Vively will assist you to get a free replacement from the manufacturer.

Our support team is here to answer any questions about your sensor and suspected faulty sensor issues. Please feel free to reach out anytime if you have any questions or concerns.