If you have a faulty or malfunctioning sensor, please contact the Vively support team via the in-app Live Chat or email us at contact@vively.com.au.

Our support team will guide you through troubleshooting steps to identify the issue and determine the best course of action.

What happens next?

If the sensor is confirmed to be faulty, Vively will assist you in obtaining a free replacement from the manufacturer.

Our team is here to support you with any questions or concerns regarding your sensor. Don't hesitate to reach out—we're happy to help!