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Why is my glucose insights report short/missing data?
Why is my glucose insights report short/missing data?

Learn why you might have missing data in your report.

A
Written by Anna Tondo
Updated over a week ago

The comprehensiveness of your report relies heavily on the data you've recorded. If there have been lapses in your food/exercise/sleep tracking or CGM scanning, the report may not be as exhaustive as it could be for users who fully engage with our app's features.

To receive a report rich in data insights, you'll need to:

  • Scan your CGM every 8 hours

  • Log your meals/snacks/drinks

  • Log your exercise and sleep

  • Connect your wearable device if you have one (if not, you'll have to connect Google Fit or Apple Health)

  • Use the Notes/Tags feature to add extra information to your glucose graph

Also, if your CGM was removed prior to day-7 of sensor use, you will not receive a report due insufficient data.

If you think there is an issue with your data, please email contact@vively.com.au and our support team can help you.

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