Transfers between Money Pockets and Vivid customers are typically instant, but additional safety controls may cause some transfers to be delayed. We’ll process these transfers as quickly as possible to ensure the safety of our platform and your finances.

SEPA transfers usually take one business day to appear in the account (excluding public holidays and weekends), but the time frame may vary depending on when the transfer was initiated (check here how). Consequently, funds are typically credited to your account within 2 business days. Kindly note that for SEPA transfers, extra safety checks might cause delays, usually up to 5 business days. We strive to process SEPA transfers promptly to ensure the security of our platform and your finances.

Incoming SWIFT transfers regularly take up to 5 business days to reach your account. Kindly note that currently, we don’t support outgoing SWIFT transfers from your Vivid account.

Did you make an instant top-up to your Vivid account?

If so, kindly note that while these top-ups are generally immediate, similar to transfers between Money Pockets, additional safety measures may cause a delay in receiving the funds. We kindly request your patience as we work to process the instant top-up as quickly as possible.