No, it does not. CSAT score is the percentage of people who answer the question with happy faces and NPS is the percentage of promoters (happy faces) minus the percentage of detractors (unhappy faces). They are both are derived from percentages and not from the absolute number of respondents to your survey.
Does the number of respondents affect NPS or CSAT scores?
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Written by Marlon Reilly
Updated over 10 months ago