FAQ
A list of frequently asked questions about Surveyapp
Does Surveyapp work offline?
Changes I've made to the survey are not showing up on my tablet
Can I test my surveys without eating into my response allowance?
How do I manually load a survey on the tablet?
How can I change the date range for the responses shown in the responses tab?
How do I download my raw survey responses?
Why do some surveys switch off on some tablets when I launch a new survey for a particular device?
Surveyapp Terminal Setup
Using Surveyapp on iPad in Kiosk Mode
Why am I not seeing any responses on the dashboard?
How do I view stats for the email survey I sent?
How do I deploy my survey on my devices?
Can I delete all the responses collected for a survey?
How do I delete a survey response?
How do I filter my responses in the responses tab?
Can I use Chromebook or a laptop to run Surveyapp?
How do I delete a survey?
How do I switch the status of my survey to OFF?
What is the difference between deleting a survey and switching the survey status to OFF?
How do I duplicate a survey?
How do I download raw survey data in Excel format?
How do I know if my tablet/ terminal is connected to WiFi/ online.
Where do I find my invoices?
Where can I find information about my current plan/ subscription?
Can I cancel my subscription at any time?
How do I cancel my account?
How can I view all my device PINs?
How do I add a new device to my account?
How can I add a user to my account
Where can I view my invoices?
How do I leave the survey screen on my tablet?
How many responses do I get in the Free Trial?
Can I use Surveyapp for a single month?
Why are my surveys not showing on the tablet or in the reporting system?
How do I sign in to Surveyapp on my tablet?
How do I delete a survey?
Can I use Surveyapp for a one-off event?
How do I hand over my Surveyapp account to another user?
Does the number of respondents affect NPS or CSAT scores?
Adding Questions to your Survey
How do I customize my survey screens colors or add a logo?
Surveyapp User Permissions
Where can I set up my company details and VAT number for billing?
How can I run Surveyapp in Portrait Mode?
How do I change the admin email on my account?
Do abandoned surveys count towards the overall billing total?
Extra Responses Pack
Can you extend the Free Trial?
What is NPS and how is NPS calculated
What is CSAT and how is CSAT Score calculated
Why is my device locked with the "This device is locked, please come back later" message?
Can I select more questions to be displayed on the Wallboard?
Can I customise the Wallboard?
Survey Schedules
Why do I get the message 'Oops! This PIN is being used on another device' when I try to sign in on my tablet?
Can I disable the auto-timeout on my survey?