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How does Voilo Pay facilitate feedback?
How does Voilo Pay facilitate feedback?
Written by Kate
Updated over a week ago

Now, when a shopper pays through Voilo with or without the Voilo Rewards app, they will be prompted to rate their experiance on a 5-star scale.

This is not mandetory but allows you to gain crucial insight into your business greatly benefiting your business in several ways:

  • Feedback provides valuable insights into customer satisfaction levels. You can identify areas where your business is excelling and areas that need improvement. This information helps you understand customer preferences, expectations, and pain points, allowing you to make necessary adjustments to enhance overall customer satisfaction.

  • Feedback can serve as a valuable source of ideas for innovation and improvement. By actively listening to customer feedback, you can identify recurring patterns or suggestions and make informed decisions to refine your offerings.

  • Engaging customers through feedback shows that you value their opinions and are committed to providing them with the best experience possible. When customers feel heard and see their feedback being implemented, it fosters loyalty. Satisfied customers are more likely to become repeat customers and refer your business to others, thereby increasing customer retention and driving positive word-of-mouth - with Voilo Pro you can directly track this impact through loyalty and referrals.

  • Feedback allows you to gain a competitive edge in the market. You can gather insights about your competitors and compare their strengths and weaknesses with your own. This information helps you identify opportunities to differentiate your business and tailor your offerings to stand out.

  • Feedback provides you with data-driven insights that inform your decision-making process and strategic planning. It helps you prioritise initiatives, allocate resources effectively, and adapt your business strategies based on real-time customer and employee perspectives.

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