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Emergency Contact Details

Store emergency contact details directly within volunteer and client profiles. Check out the article below to learn more.

Abbie Mai avatar
Written by Abbie Mai
Updated this week

Store emergency contact information within volunteer and client profiles on Volunteero with our dedicated fields.

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Adding Emergency Contact Details to a Profile

When manually creating a new volunteer or client profile in your database, you can enter their emergency contact details during the profile creation process, in the fourth section for volunteer profiles and the third section for client profiles.

Here, you can add both primary and secondary emergency contacts, including:

  • Relationship to the volunteer/client

  • Name

  • Email

  • Phone number

  • Address

  • Additional notes

Please note: Relationship, given name, family name, and phone number are the minimum required fields for emergency contact information.

Updating Emergency Contact Details for Existing Volunteers

To add emergency contact details to an existing volunteer's or client's profile, follow the steps below:

  1. Go to the Volunteer or Client section from the left-hand menu on your staff dashboard.

  2. Select the profile you’d like to update and open it.

  3. In the Profile view, you’ll now see a dedicated Emergency Contacts tab on the left-hand side.

  4. Open this tab to add the volunteer’s or client’s primary and secondary emergency contact details.

  5. When you’re finished, don’t forget to click 'Apply Changes' to save the details.

Please note: If you add emergency contact details to an existing volunteer’s profile from the staff dashboard, these details won’t appear in the volunteer’s app. Volunteers manage and update their own information directly.

Therefore, we recommend using the Chat feature to send a message to all your volunteers, reminding them to update their emergency contact details in the app themselves. Any updates they make will automatically sync with the staff dashboard, ensuring you always have the most up-to-date information.

Collecting Emergency Contact Details via Forms (e.g., application or client referral)

To collect emergency contact details from applicants, follow these steps:

  1. Create a new application form (or open an existing one you’d like to update).

  2. In the Form Fields panel on the left-hand side, drag and drop the relevant fields into your form:

    • Emergency Contact’s Relationship to the Volunteer/Client → Short Answer field

    • Emergency Contact’s First and Last Name → Short Answer field

    • Emergency Contact’s Phone Number → Phone Number field

    • Emergency Contact’s Email → Email field

    • Emergency Contact’s Address → Short Answer field

  3. Link each field to Volunteero so the data links correctly:

    • Click on the form field

    • Select Volunteero Field to open the dropdown

    • Choose the corresponding data link option for that field

Please note: To successfully link an emergency contact to a profile, the following fields are mandatory. If any are missing, the system will not allow you to save or complete the onboarding submission:

  • Emergency contact given name

  • Emergency contact family name

  • Emergency contact relationship

  • Emergency contact phone number

If you are capturing this data, please ensure these fields are set as required in the form.

Unlike adding the emergency contact detail to an existing volunteer's/ client's profile, any new volunteers onboarded through form submissions will have their emergency contact details automatically sync with the app once you complete the onboarding process.

Video Tutorial

As always, if you require any further assistance with this, please use the support button in your Staff Dashboard or email us at support@volunteero.org. Our team will be happy to help!😊

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