Volunteero Help Center

Staff Dashboard

Find everything you need to use the volunteer app including articles and video tutorials

By Ash and 4 others5 authors74 articles

Signing in

System Settings

Add staff users and set up user roles

Customisable EDI fields

Setting up your System Settings

Customised branding and logo upload

Setting up Single Sign On (SSO)

How to set up two-factor authentication (2FA)

Two-Factor Authentication

Notifications

Set your notification preferences

Volunteer Notifications

Groups and Tags

A Guide to Setting up and Managing Groups

Setting up Groups and Creating Hierarchies

Volunteers

Volunteer profile basics

Change a volunteer's email

Volunteer qualifications

Create a volunteer app account

How to delete a volunteer

How to upload a file or document to a volunteer profile?

Volunteer Badges

Automating Badges

Emergency Contact Details

Volunteer Photo ID

Document Upload Hub

Creating and managing Volunteer Notes

Clients

Client profiles

Missions

Mission templates

Assigning, approving and removing volunteers from missions

How to clone a mission and mission shifts

Create a mission

Creating and Managing Shifts

Shifts Check in Check out

Chat

How to create a group chat

Chat permissions and roles

How to change a group chat picture 📸

How to add or remove a volunteer from a chat

How to delete a message from a chat

How to message a volunteer

How to create an 'announcements' or 'newsfeed' chat

How to add operational hours to a chat

Forms and Submissions

How to create a Volunteer Application Form

Create your automated reference form

Managing email references

Manage your form submissions

Create a client referral form

Application tracking

Create a document upload form

Use forms for policies and agreements

Export Submissions

Recruitment & Opportunities

Create a volunteer opportunity

Publish your Opportunities on GoVo

Reports

Create a custom report

Report status and comments

Viewing Mission Activity Logs

Submit a report on behalf of a volunteer

How to edit or archive volunteer reports

Reviewing volunteer app engagement

Viewing Reports on a Mission and Across All Missions

Insights and Surveys

Standard Insights

Custom Insights

Knowledge Hub & AI Support Chats

Volunteer Knowledge Hub

AI Support Chats

AI Support Chats - Security and Environmental Impact

Staff Dashboard FAQs

Why isn't my volunteer time or call time showing in the Insights area?

Why can't I assign a volunteer to a mission?

How do I send out a reference form?

How do I add my organisation's logo?

How do I add an Image on Volunteero 📸

How do I Export to Excel?