Volunteero Help Center

Staff Dashboard

Find everything you need to use the volunteer app including articles and video tutorials

System Settings

Add staff users and set up user roles

Customisable EDI fields

Setting up your System Settings

Customised branding and logo upload

Setting up Single Sign On (SSO)

How to set up two-factor authentication (2FA)

Two-Factor Authentication

Set your notification preferences

Volunteer Notifications

Groups and Tags

A Guide to Setting up and Managing Groups

Setting up Groups and Creating Hierarchies

Volunteer profile basics

Change a volunteer's email

Volunteer qualifications

Create a volunteer app account

How to delete a volunteer

How to upload a file or document to a volunteer profile?

Volunteer Badges

Automating Badges

Emergency Contact Details

Client profiles

Mission templates

Assigning, approving and removing volunteers from missions

How to clone a mission and mission shifts

Create a mission

Creating and Managing Shifts

Shifts Check in Check out

How to create a group chat

Chat permissions and roles

How to change a group chat picture 📸

How to add or remove a volunteer from a chat

How to delete a message from a chat

How to message a volunteer

How to create an 'announcements' or 'newsfeed' chat

Forms and Submissions

How to create a Volunteer Application Form

Create your automated reference form

Managing email references

Manage your form submissions

Create a client referral form

Application tracking

Create a volunteer opportunity

Create a document upload form

Use forms for policies and agreements

Export Submissions

Create a custom report

Report status and comments

Viewing Mission Activity Logs

Submit a report on behalf of a volunteer

How to edit or archive volunteer reports

Reviewing volunteer app engagement

Export to Excel

Viewing Reports on a Mission and Across All Missions

Insights and Surveys

How to create Surveys

Custom Insights

Staff Dashboard FAQs

Why isn't my volunteer time or call time showing in the Insights area?

Why can't I assign a volunteer to a mission?

How do I send out a reference form?

How do I add my organisation's logo?

How do I add an Image on Volunteero 📸