Overview
You can set up operational hours for your chats. Choosing to have a chat with operational times will restrict your volunteers from sending messages outside these hours. This means that you can set chats to be 'open' when a staff member is available to monitor them. Avoiding questions out of hours, It also makes it clear to volunteers when chats are active and ready for messages.
Note: Staff users will still be able to send messages outside of operational hours and volunteers will still be able to read them.
Setting operational hours
Follow these steps to set operational hours for a chat:
Go into chat then into the search
Click 'Create group chat'
Configure chat settings then toggle on 'Operational Hours'
Select between which hours and days you want the chat to be open
You can choose to add an optional message that will relay to your volunteers that the chat is closed
When your chat is outside of operational hours, you will see the following message:
Video Tutorial
As always, if you require any further assistance with this, please use the support button in your Staff Dashboard or email us at support@volunteero.org. Our team will be happy to help!😊