The very first step is to be added as a staff user by your organisation admin. Without this step, you will not be able to gain access.
Once added, you should receive a welcome email from support@volunteero.org. If you cannot find the email, it is worth scanning your junk folder.... yes, sadly, sometimes some email providers and email security preferences will throw us in there 😞
This email will provide you with your password and links to open the dashboard.
Top tip: Save the dashboard link to your favourites or add it to your bookmarked pages. It is no fun having to dig up that email each time 😴
"But I can't find the email anywhere."
Firstly, double-check with your organisation admin that they have added you as a staff user AND they have typed your email correctly. Yes, sometimes if they added you before their morning coffee, they may have missed a letter here or there.
If you have double-checked and all looks correct, please follow the steps below:
Open the Volunteero Staff Dashboard
Click the "Forgot password" option
Enter the email you have been registered with
A password reset email will be sent, and you can create any password of your choice. Please note that this expires after one hour.
Your new password needs to be at least 8 characters.
Video Tutorial
If you have tried all of this and are still struggling, please email us at support@volunteero.org. Our team will be happy to help!
Your organisation may have set up two-factor authentication (2FA); for more information about this, please see here.