Use the below links to jump to the section you wish to learn about.
Assigning volunteers to missions
You can manually assign a volunteer or volunteers to a mission, here is how.
Open the "Missions" page on the left-hand side of the Staff Dashboard. Then open the mission you would like to assign volunteers to. Press "Manage volunteers" then "Assign volunteers".
You will then be able to filter the volunteer list based on your groups or sort based on various attributes including distance from the mission and last seen on the app.
Once you have found the volunteer you wish to assign the mission to, tick the box on the left-hand side of their name and assign it to them. You can select multiple volunteers in this way.
All volunteers assigned will receive an email or push notification (depending on their preferences) to inform them that they have been assigned a new mission.
Approving volunteer requests
If you have set up a mission as requiring approval when volunteers make a request to join a mission you will need to approve them before they can begin. There are two ways to do so:
On the "Home" page there is a section called recent approval requests. Find the volunteer request you wish to approve and press the three dots to the right of their name and "Approve for mission"
Find and open the mission, go to "Manage volunteers", you will see the volunteer request here and in the "Approved" column there will be a horizontal line instead of a tick. Click on the three dots to the right of their name and "Approve for mission"
You can make things even easier by sorting by the "Volunteers pending" column when on the "Missions" page and this will show you all missions where volunteers are pending approval.
Removing volunteers from missions
If you wish to remove a volunteer from a mission, here is how.
Open the "Missions" page on the left-hand side of the Staff Dashboard. Then open the mission you would like to remove a volunteer from. Press "Manage volunteers" then press the three dots next to their name.
There will be two options:
"Remove approval" will remove their approval and the mission will return to their "Pending" section of the app
"Delete request" will delete the entire request meaning they would see the mission again in their "Available" missions list in the app and could reapply if they chose to
If you require any further assistance, please use the support chat to ask a question to our friendly support team. We will be happy to help!