Firstly, open the Volunteero chat window. The Volunteero chat window is opened by pressing the icon on the top right of the management dashboard (as shown below)

Click the 'search for people and chat's' bar and create a group chat.

You'll then be presented with a number of options to configure your group chat including:

​"Chat history shown to new chat members"

This is pretty much as stated, would you like new members of this chat to be able to see all previous messages or just the messages since they were added? Be cautious when selecting yes to this option, ensure you know what the chat history contains.

"Chat available to all volunteers"

This means that all volunteers can see the group chat in their app and can choose to join the chat if they would like. This is perhaps fine for things like newsfeeds etc but ensure you select no for this option if the chat should be restricted to specific individuals or groups of volunteers.

Which volunteer groups can join this chat?

Here is where you select the groups that should be part of this group chat. When new volunteers are added to Volunteero and to certain groups, they will automatically be added to the chats that group is part of.

Default volunteer role

Every member of a chat group has a role, this option dictates what role volunteers will have as a standard. I would recommend selecting the default option which gives just send a message and view message access.

For more information on chat roles and permissions, see our full article here.

Once you have selected all the relevant options and added the relevant groups you can press "Create chat"

You can now begin sending messages on the chat.

If you require any further assistance, please use the support chat to ask a question to our friendly support team. We will be happy to help! 😊