Firstly, open the Volunteero chat window. The Volunteero chat window is opened by pressing the icon on the top right of the management dashboard (as shown below)
Open the chat from which you wish to delete a message.
Find the message you wish to delete.
You will see a small down arrow on the top right of the message. Press this button.
You will now see the option to delete.
If you do not see this option, then you may not have the relevant permission to do so. You will need to contact the administrator of that chat.
Video Tutorial
As always, if you require any further assistance with this, please use the support button in your Staff Dashboard or email us at support@volunteero.org. Our team will be happy to help! 😊