Your volunteers manage their own notifications. These notification can be altered in the notification section on their profile on the app. They will also need to make sure they have notifications enabled in their phone settings for the app notifications. They will be able to allow this when first downloading the app or they can go back into their settings and enable notifications for the Volunteero app there.
They can choose to get either app or email notifications for the following actions:
When they are assigned to a mission
When they have been assigned or removed from a shift
When new missions are available
This can be set to Daily or Weekly by the volunteer.
When set to daily, this will go out at some point during the day, not straight after the creation of a mission. This is done as you might create multiple missions at the same time.
When they have been inactive with an ongoing mission
Setting up various notification preferences on the staff management dashboard.
Mission Notifications - Request to submit a report
The volunteers show they are active on your mission by submitting a report. You can set the frequency of these reminders on the mission template. Here you can decide whether you want your volunteers to report to you every 2 days or every week for example.
Please note- that these notifications are set regardless of a start time on the mission. Worth bearing this in mind if you are allowing volunteers to join a future mission and have your notifications set to a regular frequency, the system will send these report reminders before the mission start
time.
When a mission is about to start and after it has ended
You can set up these notification in the mission template. Please note that your mission will need to have a timeframe specified in order for the reminder to work.
When a shift is about to start or after it has ended
Similar to the mission reminders you will have to go into the mission template to set up the shift reminders.
If you have checked everything is setup correctly but your volunteer is not receiving the notifications they should be, it is worth asking them to check their junk folder for email notifications or have them double check if they have their notifications turned on for Volunteero in their phone settings for the app notifications.