Alongside the Voly Money Accounts, you can also request a Voly Prepaid Card Float Account. The Voly Prepaid Card Floats are used to load and unload the Voly Prepaid Cards only. They cannot be used to make bank/wire payments.
Sending funds to your Voly Prepaid Card Float (Funding Details)
1. To find your Voly Prepaid Card Float bank details, go to Banking and click on the relevant Voly Prepaid Card Float.
2. In the Voly Prepaid Card Float, click on ‘Funding Details’ at the top right-hand corner.
3. These are the bank details you will use to send funds to your Voly Prepaid Card Float (by bank transfer).
B4B Account Users
Equals Money Account Users
Please note: the load fee will automatically be deducted from the funds when the money lands on the Voly Money account and will appear as a bank fee on your statement.
Processing funds in your Voly Prepaid Card Float.
1. When the funds land in your Voly Prepaid Card Float. (See in ‘Banking ’> Voly Prepaid Card Float), your available balance will change.
2. Once the transaction appears in your Unprocessed Items, you will need to process the transaction and record where the money came from. Click on the number of Unprocessed Items to get to the transaction.
3. On the next screen, click on ‘Process’ alongside the transaction.
4. Select the bank account you have sent the funds from. Then, click ‘Process’.
The transaction has now been recorded in your Voly Prepaid Card Float and the account from which the funds are coming.
Transfers of Funds
To be able to complete a transfer of funds, you will need to go to the Banking Page and then select the Voly Money Account or Voly Prepaid Card Float currency you wish to transfer the funds from.
Please note: This feature is only available on request from our Treasury Team @treasury@voly.co.uk
If you use B4B Voly Money Accounts and Voly Prepaid Card Floats:
You can transfer funds between your Voly Money Account and your Prepaid Card Floats (steps below).
You can also move funds between currencies already set up on your Prepaid Card Floats.
If you use Equals Money Voly Accounts and Prepaid Card Floats:
You can currently only move funds between currencies already set up on your Prepaid Card Floats (steps below).
You cannot transfer funds from your Voly Money Account to your Prepaid Card Floats.
To identify your Banking Partner, you will see this outlined on the Banking Page
B4B -
Equals Money -
At the top of the account page, you will need to select the transfer funds button.
Choose from the drop-down box which account/currency you would like to transfer the funds into.
Type in the amount you wish to transfer and enter the security code sent via SMS/WhatsApp to authorise the transfer.
The transfer will now show in your available balance once completed and reflected in your statement balance within 24 hours.
Please make sure you select the amount of currency you wish to sell for the FX exchange between accounts. I.e., you want to sell €10k and buy USD. Or you are entering the amount of a currency you wish to buy. I.e., you want to be $10k worth of EUR.
Timescales can be found in Payment cut-off schedules under our Support tab in the sidebar.
If the currency you wish to transfer the funds into is not available, please get in contact with the Voly Team, and we can add this to your account if it is a currency we support.