In addition to modifying a learner's information and moving learners from groups individually, there are three other actions possible within the single learner profile that can come in handy. They are all accessible through the three dot icon
in the learner profile. These are:
Resend Activation Email
It is possible to resend the activation email to a learner if they haven't accessed their account for the first time yet. All you need to do is click the three dot icon in the learner profile and click on the Resend Activation Email option: If the learner is not receiving the activation email, it may be due to email delivery issues. Administrators should verify the domain’s email sending configuration, including SPF, DKIM, and DMARC records, and check for any email bounces.
After the action button is clicked, a confirmation message will appear:
NOTE: this feature is not available for customers that use API/LMS authentication methods. Additionally, if email delivery issues persist, administrators can provide a temporary password to the learner as a workaround until the email issue is resolved.
Send Password Reset Email
If a learner is having trouble resetting their password, you can force send a reset email using this action, as long as they have already accessed the platform at least once and set their password. Like the other single learner actions, you should click the three dot icon in the learner profile and click on the Send Pasword Reset Email option to use it: If the learner does not receive the password reset email, administrators should check the email delivery configuration and investigate potential issues such as bounces or spam filtering.
Upon clicking on the action, a confirmation message is shown:
Make VPA Available Now:
If you need to make the VPA® available before the date determined by the period between VPAs®, you can use this action. It is especially handy for cases where the learner has any problems while taking the VPA®. Like the other actions, click on the three dot icon and select the Make VPA Available Now action
Upon clicking on the action, a confirmation message is shown:
