Introduction to The Social Source
The Social Source (TSS) is an AI-powered international student sentiment platform that delivers real-time insights, market trends, and student voice analysis through interactive dashboards and tailored reports.
What You Can Do with The Social Source:
✅ Monitor student sentiment in real-time.
✅ Access interactive dashboards for deeper insights.
✅ Track policy, education, and market trends across key themes.
✅ Use AI-driven reports to shape data-backed strategies.
✅ Request custom insights, ad hoc pulse checks, and campaign tracking. For custom insights, reach out at Partners@myvoyage.io
Platform Overview & Navigation
🔹 Access The Social Source via: www.myvoyage.io/sign-in
🔹 Enter your email and password to sign in.
🔹 If you experience login issues, see the Troubleshooting Guide or use Voyage Chat (available 24/7).
Dashboard Overview
Voyage Insights is your central hub for student sentiment insights. This is currently split between two main areas:
Workspace
Weekly Pulse
Your overview for highlights in each theme, alongside statistics for hottest topics and sentiment for the week
Report Library
Your monthly Insight Reports home. These will be added to your personal library every month as part of your subscription.
Saved Voices
Your personal area for saving student voices to validate policies, strategies, and product offerings.
2. Data Dashboard
Filters & Comparisons
Filter data, save time with quick filters, and compare data filters all from one area
Data Panels
View student Sentiment Overtime, Data Sources, Sentiment Breakdown across predefined themes, hot topics and more, all visualised with their own dedicated pages!
Student Voices
See the real-time voices of students related to your selected filters, and save them to your workspace!
Thematic Insights & AI Sentiment Analysis
Pre-Defined Themes – The Social Source categorises insights into five key themes:
Government
Quality Education
Living & Logistics
Educational Outcomes
Community
Sentiment Analysis
Our AI classifies student sentiment as Positive, Neutral, or Negative.
Deep Dive Features
Click on any data point to explore specific student conversations and drivers behind sentiment changes.
Reports & Data Access
Destination Australia (DA) Reports are released at the end of each month and provide:
Comprehensive insights on student sentiment trends.
Comparative analysis of international student experiences.
Policy impact analysis on student decision-making.
How to Access:
Go to the Reports tab on the dashboard.
Select the latest report and download the PDF.
Review key takeaways summarised in your notification email.
Ad Hoc Add-Ons & Custom Insights
Need real-time insights or custom tracking? Voyage offers:
📌 Rapid-response pulse checks
Onshore & offshore student sentiment tracking.
📌 Campaign tracking & reporting
Monitor the impact of your marketing or policy changes.
📌 Custom reports
Deep-dive analysis tailored to your specific needs.
To request custom insights, email Partners@myvoyage.io
The Boolean search feature helps refine sentiment tracking by keyword combinations:
✅ Example: "international student" AND ("visa" OR "PR") AND "Australia"
✅ This will retrieve conversations on student visas and PR pathways.
📌 Pro Tip: Use Boolean search to track specific policy discussions, competitor performance, or emerging concerns.
Exporting Insights & Data
Download key data points for presentations, internal reports, or strategy planning. How to Export Data:
Click the Download button on any dashboard or report.
Choose PDF, CSV, or Excel format.
For customised data extracts, contact Support@myvoyage.io.
Best Practices & Tips
✅ Log in weekly to stay updated on real-time trends.
✅ Use AI sentiment filters to compare shifts in student perception.
✅ Combine monthly reports with dashboard insights for a complete picture.
✅ Engage with Voyage's quarterly briefings for expert analysis on trends.
✅ Request custom insights when tracking specific policy or campaign impacts.
📌 Pro Tip: Bookmark the Voyage Knowledge Archive for self-help guides & tutorials.
Self-Service Resources:
Knowledge Archive – Access FAQs, troubleshooting, and guides.
Live System Updates – See real-time service status via Voyage Chat.
Support Channels:
24/7 Live Chat Support: Available via Help & Support on the platform.
Email Support: For technical issues, contact support@myvoyage.io.
Custom Insights Requests: Email partners@myvoyage.io for bespoke data solutions.
The Social Source is continuously evolving – Stay connected with Voyage for new feature releases!
Future Features & Developments
At Voyage, we are committed to continuous innovation and enhancements to The Social Source. Here’s a glimpse into exciting new developments coming soon:
Expanded Data Coverage
Capturing new data points that complement student insights, broadening our analysis of policy, employment, and migration trends.
Advanced AI Summaries
Further enhancing AI-driven reports to provide clearer, more actionable takeaways in real-time.
User Engagement & Collaboration
Interactive feedback loops to co-create insights with our users, ensuring our data aligns with your evolving needs.
Predictive Analytics
Introducing trend forecasting to help institutions stay ahead of shifting student sentiment and market conditions.
Enhanced Customisation
More control over dashboards, filters, and reporting formats, making insights even more tailored to your needs.
Join us on this journey! We are excited about these developments and welcome your feedback and ideas. To be part of our future roadmap discussions, reach out to partners@myvoyage.io