Introduction to the Social Source
The Social Source (TSS) is an AI-powered insights platform that captures and analyzes real-time student sentiment from social media, providing institutions and stakeholders with data-driven decision-making tools.
What is The Social Source?
The Social Source is a real-time student sentiment and insights platform that collects and analyzes student conversations across various social media channels. It helps education providers, government bodies, and industry partners track trends, understand student needs, and improve engagement.
1. TSS Operates Through Five Key Steps:
Social Media Sources – Aggregates relevant student discussions across platforms.
AI-Powered Aggregation – Consolidates and structures data for analysis.
Pre-Defined Themes – Organizes insights into five key themes:
Government Policies
Quality of Education
Living & Logistics
Education Outcomes
Community
4. Key Conversations – Identifies critical discussions within these themes.
5. Reports & Dashboards – Delivers client-specific and Destination Australia reports with interactive dashboards for deeper insights.
2. What are Voyage's Primary Offerings and Partnerships?
Direct Offerings
Data Dashboard Access – Real-time interactive insights for direct clients.
Destination Australia (DA) Reports – Key market intelligence reports.
Quarterly Insights Briefings – Exclusive deep dives into emerging trends.
Ad Hoc & Custom Insights – Tailored solutions, including:
Rapid Response Pulse Checks – Offshore and onshore student sentiment.
Campaign Insight Tracking & Reporting – Measure impact and optimise engagement.
Bespoke Research Projects – Custom insights aligned with institutional needs.
Strategic Partnerships
Voyage collaborates with industry partners to enhance market insights and ad hoc reports.
Social Source data is integrated into key partner reports, including: Southeast Asia Market Insights
China Market Insights
For custom insights, contact partners@myvoyage.io
Who Owns The Social Source?
The Social Source is wholly owned and operated by Voyage. Clients and partners subscribe to reports and access insights through the Voyage platform.
What is the Reporting Timeline?
Reports are released monthly, available by the end of the following month (e.g., November report is released in December).
Clients receive email notifications when new reports are available.
For urgent insights, Voyage provides rapid pulse checks and ad hoc reports. Contact Partners@myvoyage.io
5. Who Are the End Users and What Access Do They Have?
Direct Voyage Clients – Full access to subscribed reports, real-time dashboards, and insights.
Partnership-Based Users – Limited access to high-level insights via select partner reports.
No access to full dashboards.
Can upgrade to full Voyage access upon request.
6. How Are Clients Notified of New Reports?
Clients receive email notifications, including:
Key insights highlights from the latest report.
A direct link to the Voyage platform for full report access.
An executive summary from Voyage’s Head of Student Strategy and Insights.
7. How Can Clients Maximise Their Use of The Social Source?
Use the real-time dashboard to track trends and emerging issues.
Attend quarterly briefings for in-depth insights.
Leverage strategic insights for policy, marketing, and student support strategies.
Request ad hoc insights for urgent tracking at Partners@myvoyage.io.
8. How Do I Get Support for The Social Source?
Voyage offers multiple support channels:
Live chat on the Voyage dashboard.
Knowledge archive with FAQs, guides, and troubleshooting resources.
For technical issues or custom reports, contact Voyage Support via chat or email at Partners@myvoyage.io.
Final Notes
The Social Source is continuously evolving, with new features and enhancements to provide deeper insights.
Stay connected with Voyage for the latest updates!
For custom insights, campaign tracking, or ad hoc requests, reach out at Partners@myvoyage.io.