Secured by a one-time password, it gives you everything in one place — your next payment date, payment details, any outstanding amounts, the ability to pause for up to 2 weeks, and upgrade or switch plans. No need to contact support:
However, if you prefer to email us, or are on the 12-Month Transformation Plan and would like to request a pause longer than 2 weeks, you can either email support@vrtoapp.com or submit the request directly through your VRTO account.
For email requests, please include:
“Pause Request” in the subject
Duration of your intended pause (start/end date)
Reason (optional)- Plan type and corresponding maximum pause duration (e.g., "12-Month Transformation Plan, 8 weeks total allowance" or "3-Month Kickstart Plan, 2 weeks allowance")
For cancellations or to make changed to your subscription auto-renewal please email support@vrtoapp.com with:
Full name
The email attached to your VRTO account
"Cancellation Request" or "Change to Renewal" in the subject line
Any feedback you’d like to share (optional but welcome)
Please note we need at least three (3) days’ notice prior to your next billing date to action any subscription cancellation requests or changes to auto-renewals.
You can find our full Terms and Conditions here: https://www.vrtoapp.com/terms