Secured by a one-time password, it gives you everything in one place — your next payment date, payment details, any outstanding amounts, the ability to pause for up to 2 weeks, and upgrade or switch plans. No need to contact support:
However, if you prefer to email us, or are on the 12-Month Transformation Plan and would like to request a pause longer than 2 weeks, you can either email support@vrtoapp.com or submit the request directly through your VRTO account.
For email requests, please include:
“Pause Request” in the subject
Duration of your intended pause (start/end date)
Reason (optional)- Plan type and corresponding maximum pause duration (e.g., "12-Month Transformation Plan, 8 weeks total allowance" or "3-Month Kickstart Plan, 2 weeks allowance")
For cancellations or to make changed to your subscription auto-renewal please email support@vrtoapp.com with:
Full name
The email attached to your VRTO account
"Cancellation Request" or "Change to Renewal" in the subject line
Any feedback you’d like to share (optional but welcome)