⏸️ Pausing Your Subscription
Plan-Specific Pause Options
For the 12-Month Transformation Plan, you’re eligible to pause for up to 8 consecutive weeks, and this allowance can be split across multiple occasions within a 12-month cycle. For the 3-Month Kickstart Plan, pauses are allowed for up to 2 consecutive weeks, which must be taken all at once. This flexibility is designed for various circumstances such as travel, injury recovery, or breaks between program blocks. VRTO automatically reactivates your subscription when your pause ends — no need to manually restart.
Note: While your subscription is paused, you will not have access to the app or its features, including tools like nutrition tracking, step tracking, and other monitoring functionalities.
Challenge Participants
If you’re enrolled in a time-based Challenge while on a monthly plan, you can pause for the duration of the Challenge. This ensures you don’t pay twice or lose time during the event.
Recommendations for Users Based on Scenarios
If You Need Continued Access: If you require access to tracking features during your period of inactivity, it’s recommended to keep your subscription active. This allows you to continue using tools like food and step tracking, even if you’re not actively training.
If You Don’t Need Immediate Access: If you don’t need access to the app’s features during your break, pausing your subscription can be a cost-effective option. Just keep in mind the limitations regarding feature access.
How to Pause
We now have a self-service portal live: https://vrtoapp.chargebeeportal.com
Secured by a one-time password, it gives you everything in one place including the ability to pause your program for up to 2 weeks, no need to contact support.
However, if you prefer to email us, or are on the 12-Month Transformation Plan and would like to request a pause longer than 2 weeks, you can either email support@vrtoapp.com or submit the request directly through your VRTO account.
For email requests, please include:
“Pause Request” in the subject
Duration of your intended pause (start/end date)
Reason (optional)- Plan type and corresponding maximum pause duration (e.g., "12-Month Transformation Plan, 8 weeks total allowance" or "3-Month Kickstart Plan, 2 weeks allowance")
🛑 VRTO Cancellation Policy
All VRTO plans have a fixed minimum‑term commitment, regardless of billing frequency or usage. Policies differ depending on whether you’re on a 3‑month or 12‑month plan, and whether you pay weekly or upfront.
Kickstart Plan — 3 Months (12 Weeks)
Weekly billing
Weekly payments must continue for the full 3-month term.
Cancellation is only available after the first 3-months are complete.
After your first term, weekly plans automatically roll into an ongoing weekly subscription with no further fixed commitment — you can cancel anytime with 3 days’ notice
Upfront billing
The full 3‑month amount is charged at the start.
Automatically renews for another 3‑month term at the end of the period.
Each renewal is a new 3-month fixed-term commitment that is non‑refundable and non‑cancellable after the cooling‑off period.
Transformation Plan — 12 Months
Weekly billing
Weekly payments must continue for the full 12‑month term.
Cancellation is only available after the 12-months are complete.
After your first term, weekly plans automatically roll into an ongoing weekly subscription with no further fixed commitment — you can cancel anytime with 3 days’ notice
Upfront billing
The full 12‑month amount is charged at the start.
Automatically renews for another 12‑month term at the end of the period.
Each renewal is a new 12-month fixed-term commitment that is non‑refundable and non‑cancellable after the cooling‑off period.
Cooling‑Off Period (All Plans)
All plans include a 5‑day cooling‑off period from your original purchase date. If you cancel within this window, you’ll receive a full refund. After the cooling‑off period ends, no refunds are provided for unused months. This aligns with VRTO’s Terms of Service: https://www.vrtoapp.com/terms
To cancel your subscription or stop auto‑renewal
Please contact the team at support@vrtoapp.com at least 3 business days before your next billing date and include:
Full name
The email attached to your VRTO account
“Cancellation Request” or “Cancel Renewal” in the subject line
Any feedback you’d like to share (optional)
FAQs
Q: If I cancel my subscription, will I lose access right away?
No - you’ll retain access until the end of the current paid cycle. Your workouts, progress, and notes remain intact unless you delete your account manually. This means you will continue to have access to all workouts and content available in the app during this period. The app will display the full range of content as usual, ensuring uninterrupted access until the cancellation takes effect. You will not experience any limitations or restrictions on your account until the cancellation is finalized.
Q: What happens if I miss the 3-day notice window?
Your cancellation will apply to the following billing cycle, so you’ll be charged once more before access ends.
Q: Can I pause mid-month and get a partial refund?
VRTO does not offer prorated refunds. Pausing simply holds your subscription without charging additional fees. Can I accumulate multiple pauses over time? Yes. For example, you might pause for one period (e.g., 10 days), resume your subscription, and later pause again for the remaining allowance (e.g., 6 weeks and 4 days for the 12-Month Transformation Plan). These pauses count toward the total permitted duration for your plan type.