Setup takes a few minutes. You can start from the Shopify App Store or from our website. Both ways end with the same setup steps. You'll need permission to install apps on your Shopify store.
Step 1: Start your install
If you're starting from the Shopify App Store, open the app listing. In Shopify, the app is called vyg.ai | Unified Commerce. Click Install.
Shopify shows the data the app needs to access. Click Install. You'll go straight to VYG Conversations to finish signing up, with your store details already filled in.
If you're starting from our website, go to liverecover.com/account/signup, enter your Work email, and click Start free trial.
Step 2: Tell us about you and your store
Under About you, fill in your first and last name and Phone number. Under Your business, fill in Company name, Store URL, How did you hear about us?, and Annual revenue. Click Continue.
If you started from Shopify, you'll see Welcome back from Shopify at the top, and your name, phone, company, and store URL are already filled in. Check them, pick the two answers that are left, and click Continue.
Step 3: Create your password
Enter a New password with at least 8 characters and one number, type it again under Confirm password, and click Continue. You'll use this password with your email to sign in.
Step 4: Connect your Shopify store
If you started from Shopify, skip this step. Your store is already connected.
If you started from our website, enter your Shopify store URL (it looks like store.myshopify.com) and click Connect Shopify.
Your Shopify admin opens and shows the data the app needs to access. Click Install. You'll come back to VYG Conversations while we set up your account, which takes a few seconds.
If you click Skip for now, you can connect your store later from Integrations in VYG Conversations.
Step 5: Choose a lookback period
On Historical outreach configuration, use the Lookback period slider to reach shoppers who abandoned checkout before you signed up, up to 30 days back. Click Continue. If you don't want to text past shoppers, click Skip.
⚠️ You can't change the lookback period after you continue, so pick it carefully.
Step 6: Set up your checkout to collect phone numbers
VYG Conversations can only text shoppers who enter a phone number at checkout. This screen walks you through the changes in your Shopify checkout settings. Click Open Shopify checkout settings, then follow the guide on the right. Click Next step to move through it.
Contact method: under Customer contact method, select Email.
Phone number: set Shipping address phone number to Optional, then save.
Checkout content: under Checkout language, click Edit checkout content.
Search: search the editor for "phone".
Phone labels: click Copy text and paste it into Phone label and Optional phone label.
Phone tooltip: click Copy text and paste it into Phone tooltip.
Save and check: click Save in Shopify, then open your store's checkout and check that the phone field is optional and shows the new label and tooltip.
When you're done, check the box that says you've completed these steps, then click Continue. For more detail, see Setting up your Checkout for Compliance.
Step 7: Choose a plan
On Select a plan to activate live agents, click the Growth or Pro card. Both plans have no monthly fee for the first 30 days, and you only pay commission on recovered sales during that time. To decide later, click Skip for now. You'll need a plan before you can turn on a campaign. For plan details, see Pricing plans.
Step 8: Confirm your billing
On Confirm billing information, check the plan you picked and your Billing email, then click Confirm and continue. Billing goes through Shopify, so a new tab opens where you approve the charge in Shopify. If no tab opens, check your browser's pop-up blocker. To pick a different plan, click Cancel.
After this, you'll land on your VYG Conversations Dashboard. To finish setting up and turn on your first campaign, see Getting Started with VYG Conversations.
Questions? Reach out to support@liverecover.com.
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